Refund policy

Return & Refund Policy

Due to the nature of our testing solutions and chemical products, we do not accept returns on opened or used items.

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and we will gladly assist with a replacement or refund.

If you would like to receive additional testing acid within 30 days of your purchase, please reach out to our support team and we will be happy to help.

To request assistance, please contact us with your order number and photos (if applicable).

We are committed to making sure every customer has a great experience with True Assay.